The mystery of a mystery shopper - how will you do as a person?
So here I am, like a stealth book character, being a mystery shopper in a branch of a well known SA coffee shop (or full restaurant in some areas). The brief is extensive and the questions on the app aplenty as you go through the process of cleanliness, ambiance, staff attention, uniforms, products available and in stock, your welcome, getting coffee like you ordered it (extra hot), how your food was and your sweet item (you have to have both, so devastated). In addition how loyalty app was handled, was it offered and on and on. With photos of everything they ask. Luckily today people take photos of food when they go out, so I did not look out of place. For this I claim and get my bill refunded to me and in addition a crisp R100 for my trouble. I can do a free meal and R100 thank you very much. Buys me 3 coffees at my favourite hangout in Gordons Bay. They have a lesser price for refills which is unheard of anywhere else that I go. Plus the two owners are really lekker...